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About FPAL
Performance Feedback ...

Performance Feedback is a method of assessing the performance of suppliers and purchasers and is carried out during or following the execution of a contract or order. Performance Feedback is recorded in a Report format, which incorporates a maximum of 15 critical business elements.
 
Performance Feedback Reports should be completed at intervals agreed between the two parties and over time the reports, which are input into a supplier’s registration, display graphically an objective assessment of the levels of performance achieved across the range of elements.
 
Types of Reports:
 
Supplier Performance - Report 1
Report 1 Feedbacks measure Supplier Performance during the provision of products and/or services to clients
Purchaser Performance - Report 3
Report 3 Feedbacks measure Purchaser Performance and can be used to assess purchaser support to suppliers
 
Important Information!
 
FPAL must stress that a Performance Feedback Report is NOT a test resulting in a pass or fail. The profiles are designed to represent your company’s overall performance and to allow either party to mutually agree an acceptable standard of historical performance.
 
The FPAL Performance Feedback Profile should be used as a business development tool. We encourage suppliers to use the objective and independent scores and benchmarks as a marketing tool to assist in sourcing new business. A proven track record will put your company ahead of your competitors.
 
In addition, with regards to new business, your FPAL performance feedback score is an excellent marketing tool for your company to promote itself and expand into different markets and countries.
 
How to complete a Performance Feedback Report
 
Your performance feedback report can be completed online or in hard copy
Download and/or print your chosen report - click here (http://www.fpal.com/pages/forms/forms.asp)
Complete your report and mutually agree scores
Make sure you sign and date your report(s)
Submit your report to FPAL
Once submitted your feedback is aggregated and displayed as a Supplier Performance Profile or a Purchaser Performance Profile
Feedback remains on the database for a maximum of 5 years
 
How to complete a Performance Feedback Report
 
Fax it to us on +44 (0) 1224 337 544
Submit it online
Post a hard copy to:
First Point Assessment
7 Burnbank Business Centre
Souterhead Road
Altens
Aberdeen
AB12 3LF
 
 
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